| 1 |
What is the key to success when communicating with the public. |
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| 2 |
Share an effective method you have used to greet guests. |
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| 3 |
What factors do you consider when assigning patrons to tables? |
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| 4 |
Provide an experience in which your communication skills helped you to ensure patron satisfaction. |
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| 5 |
Describe your experience operating cash registers. |
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| 6 |
Share an experience in which you prepared to-go orders. |
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| 7 |
Share an experience in which your continual contact with kitchen staff, management, serving staff, and customers helped you to ensure the proper handling of dining details or customers' concerns. |
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| 8 |
Share an experience you had in dealing with a difficult person and how you handled the situation. |
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| 9 |
Share an experience in which personal connections to coworkers or others helped you to be successful in your work. (Make sure candidate works well with others.) |
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| 10 |
Share an experience in which you successfully shared a difficult piece of information. (Make sure that the candidate has open lines of communication.) |
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| 11 |
Provide an experience in which you successfully trained and/or supervised a staff. What methods made you successful? |
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| 12 |
Provide an effective method you have used to inform patrons of establishment specialties and/or features. |
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| 13 |
Provide an experience in which you were sensitive to somone's needs or feelings. How did your helpfulness affect your work environment? |
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| 14 |
Provide an experience in which you maintained the cleanliness of restrooms. |
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| 15 |
How do you balance cooperation with others and independent thinking? Share an example. (Try to determine if the candidate has a cooperative attitude or is otherwise good-natured.) |
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