Desk Clerk Interview Questions

There are 3 different sets of questions for this title
1 What is the key to success when communicating with the public.
2 Share an experience you had in dealing with a difficult person and how you handled the situation.
3 Provide an experience in which you verified customers' credit.
4 Tell me about an experience in which you analyzed information and evaluated results to choose the best solution to a problem.
5 What is the state of your records of room availability and guests' accounts? What is one thing you would like to improve?
6 Share an effective method you have used to make and confirm reservations.
7 Describe your experience performing bookkeeping activities.
8 Share an example of when you went above and beyond the "call of duty". (Look for answers that show the candidate is dependable.)
9 Provide an experience in which you were sensitive to somone's needs or feelings. How did your helpfulness affect your work environment?
10 Share an experience in which you effectively computed bills, collected payments, and made change.
11 Name a time when your patience was tested. How did you keep your emotions in check?
12 How do you balance cooperation with others and independent thinking? Share an example. (Try to determine if the candidate has a cooperative attitude or is otherwise good-natured.)
13 Share an experience in which you transmitted and received messages, using telephones and switchboards.
14 Share an experience in which you successfully shared a difficult piece of information. (Make sure that the candidate has open lines of communication.)
15 Provide a time when you dealt calmly and effectively with a high-stress situation.