Reservation Agent Interview Questions

16 Share an experience in which your attention to detail and thoroughness had an impact on your last company.
17 Provide a time when you dealt calmly and effectively with a high-stress situation.
18 Share an experience in which you effectively planned routes and itineraries and made reservations for transportation and accommodations.
19 Share an experience in which you assembled and issued required documentation.
20 Provide an effective method you have used to inform clients of essential travel information.
21 Share an example of when you went above and beyond the "call of duty". (Look for answers that show the candidate is dependable.)
22 How do you balance cooperation with others and independent thinking? Share an example. (Try to determine if the candidate has a cooperative attitude or is otherwise good-natured.)
23 Name a time when you identified strengths and weaknesses of alternative solutions to problems. What was the impact?
24 Provide an experience in which you effectively traced lost, delayed, or misdirected baggage for a customer.
25 Please share with me an example of how you helped coach or mentor someone. What improvements did you see in the person's knowledge or skills?
26 Share an effective method you have used to promote destinations, tour packages, and other travel services. Share an experience.
27 Provide an example of a time when you successfully organized a diverse group of people to accomplish a task.
28 Provide an example when your ethics were tested.
29 Provide an experience in which you were sensitive to somone's needs or feelings. How did your helpfulness affect your work environment?
30 Describe a time when you successfully persuaded another person to change his/her way of thinking or behavior.