| 1 |
Share an experience you had in dealing with a difficult person and how you handled the situation. |
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| 2 |
Describe your experience referring to directories to answer customers' requests and provide telephone information. |
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| 3 |
Share an experience in which you successfully shared a difficult piece of information. (Make sure that the candidate has open lines of communication.) |
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| 4 |
Share an experience when you applied new technology or information in your job. How did it help your company? |
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| 5 |
Provide a time when you dealt calmly and effectively with a high-stress situation. |
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| 6 |
Provide an example when your ethics were tested. |
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| 7 |
Share an example of when you went above and beyond the "call of duty". (Look for answers that show the candidate is dependable.) |
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| 8 |
Provide a time when you worked in a rapidly evolving workplace. How did you deal with the change? (Make sure the candidate is flexible.) |
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| 9 |
Name a time when your patience was tested. How did you keep your emotions in check? |
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| 10 |
Provide an example of a time when you were able to demonstrate excellent listening skills. What was the situation and outcome? |
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| 11 |
Describe your experience operating a switchboard. |
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| 12 |
Provide an experience in which your knowledge of alternate spellings, possible locations, or other listing formats helped you to locate information a customer requested. |
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| 13 |
Share an experience in which your attention to detail and thoroughness had an impact on your last company. |
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| 14 |
How do you balance cooperation with others and independent thinking? Share an example. (Try to determine if the candidate has a cooperative attitude or is otherwise good-natured.) |
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| 15 |
Please share an experience in which you presented to a group. What was the situation and how did it go? |
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