| 1 |
What is the key to success when communicating with the public. |
|
| 2 |
Share an experience you had in dealing with a difficult person and how you handled the situation. |
|
| 3 |
Provide an experience in which you verified customers' credit. |
|
|
|
| 4 |
Tell me about an experience in which you analyzed information and evaluated results to choose the best solution to a problem. |
|
| 5 |
What is the state of your records of room availability and guests' accounts? What is one thing you would like to improve? |
|
| 6 |
Share an effective method you have used to make and confirm reservations. |
|
| 7 |
Describe your experience performing bookkeeping activities. |
|
| 8 |
Share an example of when you went above and beyond the "call of duty". (Look for answers that show the candidate is dependable.) |
|
| 9 |
Provide an experience in which you were sensitive to somone's needs or feelings. How did your helpfulness affect your work environment? |
|
| 10 |
Share an experience in which you effectively computed bills, collected payments, and made change. |
|
|
|
| 11 |
Name a time when your patience was tested. How did you keep your emotions in check? |
|
| 12 |
How do you balance cooperation with others and independent thinking? Share an example. (Try to determine if the candidate has a cooperative attitude or is otherwise good-natured.) |
|
| 13 |
Share an experience in which you transmitted and received messages, using telephones and switchboards. |
|
| 14 |
Share an experience in which you successfully shared a difficult piece of information. (Make sure that the candidate has open lines of communication.) |
|
| 15 |
Provide a time when you dealt calmly and effectively with a high-stress situation. |
|
