| 76 | Provide an example of when you set expectations and monitored the performance of subordinates. What guidance and direction did you find most effective? |  | 
																
									| 77 | Share an experience in which you conducted a test of a product, service, or process and successfully improved the quality or performance. |  | 
																
									| 78 | Describe an experience in which you successfully controlled the operation of a difficult system. What made you successful? |  | 
																	
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									| 79 | Describe a time when you successfully persuaded another person to change his/her way of thinking or behavior. |  | 
																
									| 80 | Tell me about the last time you oversaw the work of someone else. How did you effectively motivate, develop, and direct the worker(s)? |  |