| 1 |
What is the key to success when communicating with the public. |
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| 2 |
Share an experience you had in dealing with a difficult person and how you handled the situation. |
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| 3 |
Share an effective method you have used to greet customers and help them find what they need. |
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| 4 |
Share an experience in which you successfully shared a difficult piece of information. (Make sure that the candidate has open lines of communication.) |
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| 5 |
Share an example of a time you had to gather information from multiple sources. How did you determine which information was relevant? |
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| 6 |
Describe a time when you successfully persuaded another person to change his/her way of thinking or behavior. |
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| 7 |
Provide an experience in which you described merchandise and the operation and/or care of merchandise to customers. |
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| 8 |
Provide an experience in which you answered a difficult customer question. |
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| 9 |
Share an experience in which you computed totals of purchases and received payments. |
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| 10 |
Describe your experience helping customers try on or fit merchandise. |
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| 11 |
Provide an experience in which your ability to actively find ways to help people improved your company or your own work ethic. |
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| 12 |
Provide an example of a time when you were able to demonstrate excellent listening skills. What was the situation and outcome? |
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| 13 |
What is the state of your records related to sales? What is something you would like to improve? |
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| 14 |
Share an effective method you have used to maintain a knowledge sales, promotions, policies, and security practices. Provide an experience. |
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| 15 |
Give me an example of when you thought outside of the box. How did it help your employer? |
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