| 31 | Name a time when your creativity or alternative thinking solved a problem in your workplace. | |
| 32 | Tell me about a time when you successfully determined the cause of an operating error at your company and solved the problem. | |
| 33 | Name a time when you identified strengths and weaknesses of alternative solutions to problems. What was the impact? | |
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| 34 | Share an experience you had in dealing with a difficult person and how you handled the situation. | |
