| 76 | Describe an experience in which you successfully controlled the operation of a difficult system. What made you successful? |  | 
																
									| 77 | Describe a time when you successfully persuaded another person to change his/her way of thinking or behavior. |  | 
																
									| 78 | Share an experience in which your understanding of a current or upcoming problem helped your company to respond to the problem. |  | 
																	
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									| 79 | Describe an experience in which your ability to work well with others and reconcile differences helped your company or employer.  (Make sure the candidate knows how to negotiate.) |  | 
																
									| 80 | Share an experience in which you conducted a test of a product, service, or process and successfully improved the quality or performance. |  | 
																
									| 81 | Share an effective approach to working with a large amount of information/data. How has your approach affected your company? |  | 
																
									| 82 | Share an experience in which you used new training skills, ideas, or a method to adapt to a new situation or improve an ongoing one. (Look for the candidate's ability to learn.) |  | 
																
									| 83 | Describe a time when you successfully provided personal assistance to a coworker or patron. |  |