Different Interview Questions for the Same Title: Customer Care Representative (CCR)
Customer Service Representatives
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Order Clerks
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
Receptionists and Information Clerks
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.